The mission of the Boston College Work Order Center is to provide the highest quality customer service and campus communications for the students, faculty and staff at Boston College. We serve the community on many levels and provide customer feedback and comments to our partners in the Facilities Management Division. The WOC processes and handles over 30,000 work requests each year and provides emergency and event coverage for all of the Boston College community.
Requests for Service
Maintenance and repair activities are coordinated by the Work Order Center and the shop supervisors.
Work Order Center
Hours: Monday-Friday from 6 a.m. to 6 p.m.
Telephone: 617-552-3048
Fax: 617-552-0348
Email: facilities@bc.edu (Please do not use this email to submit a work order, use the "Submit a Maintenance Request" button)
**Any emergency or urgent need should be called into the Work Order Center or BCPD at 617-552-4444
Facilities Services uses a system called UpKeep to track and manage maintenance and repair requests.
Google Chrome is the preferred web browser for this application
More information is better
The more detail you can provide, the better our technicians will be able to respond. Your request must include a title, a building, and a room. Consider uploading a photo or another document to provide more context.
Track the status of your requests at bc.edu/upkeep
When you login to UpKeep you will see a list of your requests including their status.
The Boston College Facilities Work Order Center serves the University during business hours and special events as a point of contact for facilities work tickets, emergency dispatching, and campus key pick ups. The Work Order Center staff strives to provide a high-level of customer service and communication to the BC community. The Work Order Center has three full-time attendants, processes 30,000 work tickets annually, and is located at 300 Hammond Pond Parkway.
Academic Year Hours |
| Monday-Friday: 6:00 a.m. to 6:00 p.m. |
Summer Hours |
| Monday-Thursday: 6:00 a.m. to 6:00 p.m. |
| Friday: 6:00 a.m. to 4:00 p.m. |