Faculty Directory
Nan Liu
Associate Professor
William S. McKiernan '78 Family Faculty Fellow
Nan Liu
Contact
Fulton Hall 352C
Telephone: 617-552-8284
Email: nan.liu@bc.edu
Education
- B.Eng., Tsinghua University
- M.Eng., National University of Singapore
- Ph.D, University of North Carolina at Chapel Hill
Expertise
- Big Data Analytics
- Consumer Behavior and Pricing
- Decision Making & Decision Sciences
- Service and Healthcare Operations Management
Google Scholar
Department
Selected Awards
- Finalist, POMS College of Humanitarian Operations and Crisis Management (HOCM) Best Paper Competition, 2022
- First Prize, Chinese Scholars Association for Management Science and Engineering (CSAMSE) Best Paper Competition, 2021
- Wickham-Skinner Best Paper Award, Production and Operations Management Society, 2020
- Teaching Star, Carroll School of Management, Boston College, 2019, 2020
- First Place, 2019 POMS-HK International Conference Best Student Paper Competition
- Winner, 2018 IBM Best Student Paper Award for INFORMS Service Science
- Winner, 2018 POMS College of Healthcare Operations Management (CHOM) Best Paper Competition
- Third Place Winner, 2017 INFORMS Healthcare Applications Society (HAS) Best Student Paper Competition
- Honorable Mention, 2017 CSAMSE Best Paper Award
- 2014 Calderone Junior Faculty Research Award, Mailman School of Public Health, Columbia University
- Third Place, 2013 INFORMS Junior Faculty Interest Group (JFIG) Paper Competition
- George E. Nicholson Award (for the best performance in Ph.D. qualifying exams), Department of Statistics and Operations Research, UNC-Chapel Hill, 2006
Selected Publications
“Managing Outpatient Care with Strategic Walk-ins.” (With William van Jaarsveld, Shan Wang and Guanlian Xiao.) Management Science, 69 (10). February, 2023.
“Dynamic Interday and Intra-day Scheduling.” (With Christos Zacharias and Mehmet Begen.) Operations Research. August, 2022.
“Appointment Scheduling under Time-Dependent Patient No-show Behavior.” (With Qingxia Kong, Shan Li, Chung-Piaw Teo and Zhenzhen Yan.) Management Science, 66 (8), 3480-3500. August, 2020.
“Managing Appointment-based Services in the Presence of Walk-in Customers.” (With Shan Wang and Guohua Wan.) Management Science, 66 (2), 667-686. February, 2020.
“Managing Appointment Booking under Customer Choices.” (With Peter van de Ven and Bo Zhang.) Management Science, 65 (9), 4280-4298. September, 2019.
“When Waiting to See a Doctor is Less Irritating: Understanding Patient Preferences and Choice Behavior in Appointment Scheduling.” (With Stacey Finkelstein, Margaret Kruk and David Rosenthal.) Management Science, 64 (5), 1975-1996. May, 2018.
“A Study of New York City Obstetrics Units Demonstrates the Potential for Reducing Hospital Inpatient Capacity.” (With Linda Green.) Medical Care Research and Review, 72 (2), 168-186. February, 2015.
“Appointment Scheduling under Patient Preference and No-show Behavior.” (With Jacob Feldman, Huseyin Topaloglu and Serhan Ziya.) Operations Research, 62 (4), 794-811. July-August, 2014.
“Multiresource Allocation Scheduling in Dynamic Environments.” (With Woonghee Tim Huh and Van-Anh Truong.) Manufacturing and Service Operations Management, 15 (2), 280-291. January, 2013.
“The Productivity and Cost-efficiency of Models for Involving Nurse Practitioners in Primary Care: A Perspective from Queueing Analysis.” (With Thomas D’Aunno.) Health Services Research, 47 (2), 594-613. November, 2011.