How can we help you?
Account & Network Access
<ul>
<li><a href="http://www.bc.edu/content/bc/offices/help/getstarted/credentials.html"></a><a href="/content/bc-web/offices/its/support/account-network-access.html" adhocenable="false">Accounts</a> </li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/account-network-access/agora.html">Agora Portal</a></li>
<li><a href="/content/bc-web/offices/its/support/account-network-access/basics.html" adhocenable="false">Username, Password, PIN</a></li>
<li><a href="/content/bc-web/offices/its/support/security.html#identity_finder" adhocenable="false">Identity Protection</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/account-network-access/internet.html">Connect to the Internet</a></li>
<li><a href="/content/bc-web/offices/its/support/account-network-access/printing.html" adhocenable="false">Printing</a></li>
<li><a href="https://www.bc.edu/vpn" adhocenable="false">VPN<span class="icon-lock"></span></a></li>
</ul>
<p>ITS provides critical foundational technologies including BC account management, wireless and wired internet access, and printing services.</p>
eduroam
bc wifi
connecting
papercut
cisco
anyconnect
authentication
class roster
address change
grades
policy
confidential
visitor
guest
setup
game consoles
smart tv
media player
android
bc:offices/ITS/services/search-tags/account-network
Audio, Video, Graphics & Photography
<ul>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/media-technology-services.html">Audio & Event Technology</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/media-technology-services.html#graphics">Graphics & Photography</a></li>
<li><a adhocenable="false" href="https://movies-bc-edu.swankmp.net/">BC Movie Stream</a></li>
<li><a adhocenable="false" href="https://bc.edu/tv">Xfinity on Campus</a></li>
<li><a adhocenable="false" href="/content/bc-web/restricted/student-services/faculty-staff/classroom-profiles.html">Classroom Technology<span class="icon-lock"></span></a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/media-technology-services.html#video-services">Video Services</a></li>
</ul>
<p> </p>
<p>ITS provides a range of audio and video support services including photography, video streaming, and classroom-specific technical assistance. </p>
projector
tv
cable
xoc
movies
bc:offices/ITS/services/search-tags/audio-video
Communication & Collaboration
<ul><li><a href="/content/bc-web/offices/its/support/communication-collaboration/email.html" adhocenable="false">Email</a> | <a href="/content/bc-web/offices/its/support/communication-collaboration/group-email.html" adhocenable="false">Mailing Lists</a></li><li><a href="/content/bc-web/offices/its/support/communication-collaboration/phone.html#phone_basics.bc.edu/content/bc/offices/help/comm-collab/phones.html" adhocenable="false">Phones</a> | <a href="/content/bc-web/offices/its/support/communication-collaboration/voicemail.html" adhocenable="false">Voicemail</a></li><li><a adhocenable="false" href="https://www.bc.edu/content/bc-web/offices/its/support/communication-collaboration/calendar.html#calendar_basics">Calendars</a> | <a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/calendar.html#resource_calendar_room_owners">Resource Scheduling</a><br />
</li><li><a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/video-conferencing.html">Video Conferencing</a></li><li><a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/docs.html">Create & Share Files</a></li><li><a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/web-publishing.html">Web Publishing & Wiki Tools</a></li></ul>
<p>Email and calendar systems, web publishing tools, and telephone and voicemail services allow the BC community to work together digitally on projects of all types. </p>
files
presentations
documents
spreadsheets
file storage
storage
sharing
gmail
google
g suite
dial-in
agenda
zoom
google hangouts
google meet
meet
bc:offices/ITS/services/search-tags/communication-collab
Generative AI
<ul><li><a href="https://www.bc.edu/content/bc-web/offices/its/services/artificial-intelligence#tab-official_guidelines">Official Guidelines to using Gen AI at Boston College</a></li><li><a href="https://www.bc.edu/content/bc-web/offices/its/services/artificial-intelligence#tab-ai_services">Gen AI Services</a><a href="https://www.bc.edu/content/bc-web/offices/its/services/artificial-intelligence#tab-ai_services"></a></li></ul>
<p>Learn how ITS is keeping pace with the evolution of Artificial Intelligence by exploring the technology, considering potential applications and developing guidelines to ensure its responsible use.<br />
</p>
copilot
bc:offices/ITS/services/search-tags/artificial-intelligence
Mobile and Web App Publishing
<ul>
<li><a href="/content/bc-web/offices/its/services/technology-acquisition.html">University Tech Acquisition</a></li>
<li><a href="/content/bc-web/sites/accessibility/technology-accessibility.html">Technology Accessibility</a></li>
<li><a href="http://www.bc.edu/gethelp">Request Tech Support</a></li>
</ul>
<p>Get help deploying a mobile or web application. Tell us more what you have in mind so we can better assist you.</p>
Research Services
<ul>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/research-services.html"></a><a href="/content/bc-web/offices/its/services/research-services/center-for-statistics-and-advanced-analysis.html">Center for Statistics and Advanced Analysis</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/research-services/linux-cluster.html">Linux Cluster</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/research-services/center-for-statistics-and-advanced-analysis.html#online_surveys">Online Surveys</a></li>
<li><a href="/content/bc-web/offices/its/services/research-services.html">Research Consultation</a></li>
<li><a href="/content/bc-web/offices/its/services/research-services/software.html" adhocenable="false">Research Software</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/research-services/tutorials.html">Tutorials & Workshops</a></li>
</ul>
<p>Consultation, training, and tutorials are available to support a wide range of computing and research at Boston College, including the use of statistical software, surveys, and data visualization and analysis. </p>
arcgis
mathematica
matlab
sas
spss
bc:offices/ITS/services/search-tags/researchsupport
Security
<ul>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/email-security.html"></a><a href="/content/bc-web/offices/its/support/account-network-access/basics.html">BC Username & Password</a></li>
<li><a href="https://bc.edu/data">BC Regulated Data Chart</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/email-security.html"></a><a href="/content/bc-web/offices/its/support/account-network-access/basics.html"></a><a adhocenable="false" href="/content/bc-web/offices/its/support/communication-collaboration/email-security.html">Email Security</a></li>
<li><a href="/content/bc-web/offices/its/support/security/encryption.html">Encryption</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/security/2-step.html">Guide to Using 2-Step Verification</a></li>
<li><a href="/content/bc-web/offices/its/support/communication-collaboration/email-security.html#phishing_spam_viruses" adhocenable="false">Phishing scams</a></li>
<li><a href="/content/bc-web/offices/its/support/account-network-access/basics.html#secondary_password" adhocenable="false">Secondary Password</a> (used for BC G Suite login)</li>
<li><a href="/content/bc-web/offices/its/support/security/virus.html">Virus Protection</a> </li>
</ul>
<p>Learn how to keep your digital information and equipment secure from hackers and viruses by using web safety practices like 2-step verification and identifying suspicious content. </p>
duo mobile
antivirus
mcafee
bc:offices/ITS/services/search-tags/security
Software & Hardware
<ul>
<li><a href="/content/bc-web/offices/its/services/backup.html" adhocenable="false">Backup</a></li>
<li><a href="/content/bc-web/offices/its/support/software-hardware/apps.html">BC Apps</a></li>
<li><a href="/content/bc-web/offices/its/services/hardware-repair.html" adhocenable="false">Computer Hardware Repair (on-campus)</a></li>
<li><a href="/content/bc-web/offices/its/support/software-hardware/software-downloads.html">Download BC Software </a></li>
<li><a href="/content/bc-web/offices/its/support/software-hardware/bccr.html" adhocenable="false">Faculty & Staff Computers (BCCR)</a></li>
<li><a href="/content/bc-web/offices/its/support/software-hardware/os-mobile.html">Operating Systems & Mobile Devices</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/sites/students.html#faq">Student Computing FAQ</a><br>
</li>
<li><a href="/content/bc-web/offices/its/services/technology-acquisition.html">Tech Acquisition Process</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/software-hardware/techcycle.html">Techcycle Program</a></li>
</ul>
<p>Get help with software and hardware-related issues on your Boston College Windows or Mac computer and request new programs or equipment as needed for your department. </p>
back-up
back up
mobile phones
microsoft
office
microsoft office
alertus
crashplan
adobe
acrobat
windows 10
apple
android
iphone
computer broken
broken
bookstore
tablet
bc technology help center
antivirus
walk-in help desk
warranty
computer exchange
bc:offices/ITS/services/search-tags/software-hardware
Teaching & Learning
<ul>
<li><a href="http://www.bc.edu/canvas">Canvas</a></li>
<li><a adhocenable="false" href="/content/bc-web/restricted/student-services/faculty-staff/classroom-profiles.html">Classroom Technology Profiles<span class="icon-lock"></span></a></li>
<li><a adhocenable="false" href="https://bc.teamdynamix.com/TDClient/2035/Portal/Requests/ServiceDet?ID=28840">Request Classroom Technology Support </a></li>
<li><a href="http://www.bc.edu/cte">Center for Teaching Excellence</a></li>
</ul>
<p>ITS offers comprehensive technology resources for Boston College instructors to enhance both online and in-person classroom experiences. </p>
bc:offices/ITS/services/search-tags/instructional
Technology Consultation & Implementation
<ul>
<li><a adhocenable="false" href="/content/bc-web/offices/its/support/technology-consultants.html">Find Your TC (Tech Consultant)<br>
</a></li>
<li><a href="/content/bc-web/offices/its/services/technology-acquisition.html">Tech Acquisition Process</a></li>
</ul>
<p>A team of expert technology consultants provide personalized tech support for all departments, including assistance with technical integration and cloud-based software and tools. </p>
bc:offices/ITS/services/search-tags/consulting
Technology Training
<ul>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/training/instructor-led-training.html">Instructor-Led Training</a></li>
<li><a adhocenable="false" href="/content/bc-web/offices/its/services/training/self-paced-learning.html">Self-Paced Learning</a></li>
</ul>
<p>Boston College faculty and staff can attend free technology training sessions covering the core business and office software applications used at the University. </p>
zoom
bc:offices/ITS/services/search-tags/training